Privacy Policy

1. Introduction & Overview

Welcome to DEZIN Art ("we", "us", "our", or "the Store"). We specialize in handcrafted divine idols, sanctified temple sculptures, traditional metallurgical art, and custom architectural decor.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order for handcrafted works of art, or interact with our artisan support team. By using our website and services, you consent to the practices described in this document.

2. Information We Collect

We collect personal information that you provide voluntarily when engaging with our platform, as well as automatic technical information generated through your browsing session.

A. Information You Provide Directly

• Contact Details: Your full name, email address, phone number, and alternate contact numbers provided during checkout or inquiries.
• Delivery & Billing Addresses: Street address, city, state, postal code (PIN code), country, and any special delivery instructions (e.g., floor access or freight lift details for heavy stone or bronze sculptures).
• Communications & Custom Requests: Correspondence sent to us through our contact form, email, or WhatsApp, including custom idol iconography dimensions, temple layout requirements, and photos.

B. Transaction & Order Information

• Product descriptions, artwork variants, custom dimensions, quantity, invoice amounts, timestamps, and order reference numbers.
• Payment status, Razorpay transaction identifier, and payment method chosen (e.g., UPI, Net Banking, Credit/Debit card). Note: Sensitive card credentials are handled directly by payment gateways.

C. Automatically Collected Technical Data

• Device & Connection Data: IP address, browser type, operating system version, screen resolution, and time zone.
• Storefront Usage: Pages viewed, referring URLs, search terms queried in our artwork catalogue, and interaction with product images and categories.

3. How We Use Your Information

We use the information we gather solely for legitimate e-commerce, artistic craftsmanship, fulfillment, and customer support purposes:

Newsletter & Marketing: If you voluntarily subscribe to our newsletter or receive promotional discounts (such as our welcome code), you may unsubscribe at any time by clicking the unsubscribe link in the footer of our emails or contacting our team.

4. Payment Security & Gateway Integration

Online transactions on DEZIN Art are processed through certified, RBI-regulated payment gateways, primarily Razorpay.

Payment confirmations, transaction references, and webhook status payloads are securely communicated between Razorpay and our application server over encrypted TLS connections to verify receipt of payment and trigger order creation.

5. Packaging, Logistics & Third-Party Partners

Due to the delicate, sacred, and heavy nature of handcrafted solid brass, bronze, bell metal, and seasoned wood sculptures, our pieces undergo bespoke crated packaging and are transported by specialized logistics carriers.

To deliver your order safely to your doorstep or temple premise, we share only necessary contact and delivery details (recipient name, address, contact phone number) with trusted national and international freight and express courier partners (e.g., Blue Dart, Delhivery, DTDC, India Post, or DHL for international consignments).

These courier partners are bound by confidentiality agreements and are strictly prohibited from using your personal information for any purpose other than fulfilling the delivery of your shipment.

6. Cookies & Local Storage

Our platform uses cookies and similar browser storage mechanisms to provide a seamless browsing and shopping experience.

You can manage or disable cookies via your browser settings. However, disabling essential cookies may impact core functionalities such as maintaining items in your cart and completing checkout.

7. Data Security & Infrastructure Safeguards

We maintain comprehensive technical, administrative, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your personal data:

• Modern SSL/TLS Encryption: All data transmitted between your browser and our servers is secured using 256-bit TLS encryption protocols.
• Database Isolation: Multi-tenant architectural security ensures that your customer records, orders, and addresses are segregated and inaccessible to other storefront tenants.
• Secure Media Storage: Artworks, high-definition sculpture photographs, and documents are stored on encrypted AWS S3 cloud storage with restricted IAM permissions.
• Restricted Staff Access: Only authorized fulfillment staff who require customer information for packing and dispatching orders have access to customer delivery notes.

While we employ industry-standard security measures, no electronic transmission over the internet can be guaranteed as 100% impenetrable. We advise you to protect your devices and never share one-time authentication codes.

8. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Order & Billing Records: In accordance with statutory GST laws, financial auditing standards, and Indian commercial accounting requirements, purchase invoices and financial transaction ledgers are retained for a minimum of 7 to 8 years.
• Customer Service Logs: General inquiries and customer support messages are retained for up to 24 months to assist with recurring queries, warranty questions, or follow-up restoration support.
• Newsletter Subscriptions: Maintained until you choose to unsubscribe, at which point your email address is promptly purged from promotional dispatch lists.

9. Your Privacy Rights & Choices

We believe in giving you full autonomy over your personal information. You have the following rights:

To exercise any of these rights, simply email our team at contact@dezin.com with your request and order details.

10. Children's Privacy

Our storefront is intended for general audiences and collectors capable of entering into legally binding contracts. We do not knowingly collect, store, or solicit personal data from children under the age of 18. If a parent or guardian discovers that a child has provided us with personal information without consent, please notify us immediately, and we will promptly take steps to delete that data from our records.

11. Modifications to This Policy

We reserve the right to periodically review and update this Privacy Policy to reflect modifications in our operational procedures, advancements in security practices, or changes in legal regulations. When changes are made, the "Last Updated" date at the top of this page will be revised. We encourage you to review this policy periodically to stay informed about how we safeguard your data.